Ask Adam Blog Series – April 2012 Answers

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As spring comes to a close we prepare ourselves for Summer here at Royal Caribbean as well as our lucky 13th edition of our Ask Adam blog series. If you missed March’s questions please click here, or if you have a question you would like to ask Adam regarding Royal Caribbean news, what he’s been up to or just curious about all things Royal Caribbean, please follow this link to our Facebook discussions page and submit your questions there.

Will Royal Caribbean be coming back to Norfolk, VA in the future?

We are always evaluating our options, but we have no immediate plans to return to Norfolk.

MISPRINT OR TRUE? Diamond Lounge on the Enchantment of the Seas? We are Diamond members (almost Diamond Plus) and we just received the new Crown & Anchor Exclusive News (Issue 2-2012) in the mail and it listed a Concierge & Diamond Lounge as a feature onboard. Is there really a Diamond Lounge on the Enchantment? – Phillip W.

Phillip, we’re adding favorite dining, entertainment and family features from our Oasis-class ships to our entire fleet. As part of that program, Enchantment of the Seas will receive several enhancements including a Diamond Lounge scheduled for December 2012.

Hello from ‘Down Under’! Is Royal Caribbean considering a world cruise with any of their ships? – Jill

Not at this time.

Dear Adam, we always enjoy the food on our cruise vacations (we’ve been on 10 cruises so far since 2009). However, we’ve noticed that the menus have remained the same for the past two years. Does Royal Caribbean ever change the menu?

Our main menus are updated on annual basis. We are always balancing the staple items that are guest’s favorites with new dishes. Besides the regular annual update, we also update the menus by deployment. For example if a ship transitions from the Caribbean to Alaska, then a customized menu program will run on that ship for that season. Our menus offer a wide variety of dishes and change every night. So, even if a guest comes back a couple of times a year, there should be sufficient choice on all the menus to always try something new.

In addition, our Food and Beverage team is currently working on a complete menu revision which we will be tested this summer onboard one of our ships and could start rolling out to the rest of the fleet as soon as late this year.

I have read reviews about Oasis-class ships that suggest the food options have really changed. Many of the reviews stated that the pay-to-dine food options were better than the inclusive food options. Are cruises heading to more of a pay-to-dine atmosphere? – Michelle

On our ships the main dining room and the Windjammer are inclusive dining options that will remain at the core of our food service. Over the years we have added more complimentary food service venues than specialty dining restaurants, such as Solarium Bistro, Park Cafe, the Boardwalk Doghouse, Sorrento’s Pizza and Cafe Promenade. We are adding favorite dining, entertainment and family features from our Oasis-class ships to our entire fleet and, as part of this program, many of the new complimentary dining options will be available on more ships

At the same time we recognize that there is a demand for specialty dining on our ships. The real differentiator between complimentary and specialty dining is not better food or service; it’s about the experience. The main dining room is a large operation and it is a grand experience. On the other hand, specialty restaurants are much smaller and are therefore able to offer a very different experience. They are designed to be your favorite neighborhood restaurant but in order to offer these specialty options we need to charge those guests who value the experience. There is room for both included and pay-to-dine approaches to coexist on our ships as we are offering a choice for each guest to customize their dining experience to their preference.

Do you have any long-term plans to permanently base a ship in Australia? Jarrod

We are very pleased with our growth in Australia. Our 2013-14 Australia program, which was recently open for booking, is our most diverse program ever, but does remain on a seasonal basis.

Hi Adam, is there any chance that Allure of the Seas or Oasis of the Seas will be making stops at Grand Cayman anytime soon? – Brian

We have no immediate plans for this as we are waiting for Grand Cayman to build a dock to have these ships come alongside.

Adam, are you planning to have the Jewel of the Seas continue to do the repositioning from England to Boston in 2013? – Pam

Brilliance of the Seas will be taking over the England program from Jewel of the Seas for 2013 and will indeed offer this sailing

Dear Adam, are there any plans to start using the port of Liverpool, UK for cruise departures? – Karen

No immediate plans.

I have been enjoying your cruises out of Baltimore, especially the longer 12 day cruises. Are there any plans to add more 12 day or longer cruises from Baltimore? – Tommy

Hello Tommy. Thank you for your support and enthusiasm for our cruises sailing from Baltimore. We recently finalized our deployment for summer 2013 and winter 2013-14 from Baltimore. The deployment features a variety of different itineraries, ports and sailing lengths. In 2013 we have two sailings that are 12 nights or longer. You can learn more here.

Why are there so few Royal Caribbean ships docked in Miami? – Karen S.

It’s true we do not have as many ships departing from Miami as we once did. This is partly driven by our commitment to Port Everglades and the new terminal designed for Oasis of the Seas and Allure of the Seas. That said, we continue to have a good relationship with Port Miami, where Majesty of the Seas departs twice a week on a year-round basis.

When will Tampa see a year round cruise ship? I mean I love that Jewel of the Seas is there but I would love to go on during the summer. – Brandon M.

Tampa is a great city with a great port and we are pleased with our presence. We have many wonderful itineraries during the summer and we simply do not have enough ships to offer a summer program in the gulf ports of Tampa, New Orleans and Galveston at this time.

Hi Adam, I am a loyal customer of Royal Caribbean and have recommended the company to many friends and colleagues. However, I find it odd that Royal Caribbean doesn’t offer any incentives for those customers for acting as ambassadors to the company. Are there any plans to reward customers who act as ambassadors for Royal Caribbean? – John W.

Thank you for being loyal to Royal and recommending our brand to your friends and colleagues. We have a referral reward program called, “Bring a Friend”, which gives Crown & Anchor Society members $25 to spend onboard for each stateroom they refer (up to 5 referrals). To be eligible for the $25 onboard credit, your friends/family must be sailing on a Royal Caribbean ship for the first time and be on the same sailing as you. To register for the $25 onboard credit, please visit www.RoyalCaribbean.com/BringaFriend after logging in to the Crown & Anchor website.

Are there any plans to offer additional types of fitness classes, such as Insanity, P90X or Turobofire? – Jillian

Jillian, you will be happy to know that we offer the Body Sculpt Boot Camp onboard our ships. There are four fat burning sessions in “BSBC”. Each session focuses on different muscle groups and you can burn anywhere between 300 to 700 calories by activating all the muscle fibers that most struggle to work in conventional exercise. I’m told that it’s an action-packed and fun and also offers results in the shortest time possible.

Thanks to everyone for submitting questions, and remember if you have a question you would like to ask, please click here. If you have a customer service related issue, the quickest way to obtain a response is to fill out our contact form here: http://bit.ly/c44GkU