Ask Adam Blog Series – January 2012 Answers

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We started off 2012 with the unveiling of our warmly received “The Sea is Calling. Answer it Royally.” campaign and now we are introducing the January edition of our Ask Adam blog series. As we do every month, we would like to thank everyone who has submitted their questions for Adam to answer and we hope you continue to do so. If you missed December’s questions please click here, or if you have a question you would like to ask Adam regarding Royal Caribbean news, what he’s been up to or just curious about all things Royal Caribbean, please follow this link to our Facebook discussions page and submit your questions there.

Just wondering if you have been on all of your ships and which one is your favorite? – P Peacock

Thank you for asking an unanswerable question! This is similar to asking which is your favorite child. I have a great attachment to all of them. I can only offer that the two projects that I was most involved in were the Voyager-class and Oasis-class, so for sure I have a very strong bond with those ships.

Hi Adam, Royal Caribbean is my brand of choice; however, I have attempted to see what some of the other lines are offering. There are two areas that I feel that could keep me Loyal to Royal. I would like to be able to bring my own bottle of wine or champagne onboard. It would be helpful if the company would assign a loyalty number to each new RCCL booking, like the Carnival brands. My daughter has two cruises that she does not have credit. It sometimes is a hassle to go online or try to sign up onboard. – Delores L.

Delores, thank you for your suggestions. It is true that Royal Caribbean does not allow any alcoholic beverages to be brought onboard. As such we have worked diligently to ensure we have a broad selection of offerings to appeal to our vast range of demographics (187 bottles and 32 by the glass in the dining room alone). We worked with two Master Sommeliers over the last three years. Not just to diversify our offerings, but to help us source great wines that offer true value. You may want to learn about our Wine and Dine program. While we do not foresee any change to our current policy, I did want to reassure you that you will find extraordinary selections and values onboard each of our ships.

In order for your daughter’s reservations to automatically populate into her account, she or her travel agent need to enter her loyalty number at the time of booking. Also, your daughter may call our Loyalty Desk at (800) 526-9723 to find out if the cruises that are unaccounted for are in our database. Our Loyalty Desk is able to add the cruises into her record if necessary.

When can we expect to see a drink package for Caribbean sailings? We would definitely choose this option! – Sandra J.

Currently our drink packages are limited to specific markets and still represent a pilot process we use to validate our offerings. We are in the process of determining if we should expand the package offerings to other ships (within the current markets being tested) but even for that effort we are not quite there yet. To answer your question directly, we do not currently have any plans to deploy these packages within the North American Market.

When will Royal Caribbean visit Greenland? The Jewel and Brilliance do an excellent North Atlantic transit but do not visit Greenland. We are Diamond and would book Royal Caribbean but instead will book passage on Eurodam because they do visit Greenland. – Paul H.

We will keep this in consideration as we plan our future itineraries.

Are you and other top members of the RCCL management team aware of the continuing problems with your web site? Some days we cannot even log into the site. Other days we can log in but not get to reservation. Some days we can search for cruising but the results that come back don’t match what we searched on. Many days we can use the web site but the response times are horrendous. These issues have been on-going since about March/April 2011 when you made major changes to the web site. I just don’t understand why you have not fixed a big problem that directly affects income. – Ed T.

Ed, thank you for your question. We are very much aware of issues with both the user experience and performance of our website and are currently working on improvements.

Why do you have your Oasis class ships doing 3, 5, 7 day cruises? These are huge ships and it would be a much more relaxing vacation if we had more time to explore and enjoy the amenities on board. Wouldn’t they be more suited to 10 or 11 day cruises with more time at sea? – Karen K.

For the foreseeable future, the Oasis class ships will offer primarily alternating 7 night cruises to the Eastern and Western Caribbean. These cruises are a better match for the markets Oasis-class ships were designed to attract.

Will Royal Caribbean ever have a Southern Caribbean cruise out of Miami instead of San Juan? – Stephanie A.

We have recently announced a new program for Vision of the Seas for fall and winter season 2012-13. She will be deployed on a series of 10 and 11 night cruises from Fort Lauderdale calling upon the Southern Caribbean ports.

Do you plan to offer more programs for children under 3 in the future? – Wendy M.

In 2011 we introduced a new program to select ships in the fleet entitled Maritime Music. Maritime Music is a mommy and me music experience for children ages 6 months to 5 years. We have teamed up with the Midtown School of Performing Arts in Tulsa, Oklahoma for parents to have the opportunity to interact with their child in a musical setting while onboard. The ships that carry this program are: Oasis, Allure, Liberty, Freedom, Radiance, Explorer and Mariner. Five additional ships will receive the Maritime Music Program in 2012.

Currently we offer Fisher-Price Playgroups fleetwide on all of our 22 ships. These are for ages 6 to18 months (Royal Babies) and 18 to 36 months (Royal Tots). The play groups take place throughout the voyage, there is a 45 minute play experience for parents to interact with their babies and tots. Curriculum and toys are provided by our partners at Fisher-Price.

Our private destination, CoCoCay has a Fisher-Price PowerWheels track that is specifically for children ages 2 through 5. Parents can accompany their children while they enjoy the PowerWheels on our outdoor track.

The fleet also offers an interactive experience for mom and tots entitled Crayola Beginnings. This program was created by our partners at Crayola for parents and toddlers (ages 18 to 36 months) to experience art in a fun playful environment. This program is fleetwide and is offered throughout the voyage.

Our company has taken a closer look at accommodating the Under 3 age group since 2011, where we retrofitted four ships, Liberty, Freedom, Radiance, Splendour, with Royal Babies and Tots Nurseries. These four ships in addition to Oasis and Allure give us six fully functional nurseries with drop off service for children ages 6 to 36 months.

In 2012 there are three ships confirmed to receive Nurseries: Rhapsody, Mariner and Grandeur.

Any new ports coming in the future? We are Platinum but can’t quite find a new cruise going somewhere new or different. – Michele S.

For our 2012-13 season, the Royal Caribbean brand will visit approximately 25 new ports. Many of these new ports are featured on the new itineraries for Brilliance. In the summer, she will be based in Northern Europe with Norwegian Fjords and Scandinavia itineraries departing from Copenhagen and Amsterdam. Some of the new ports include Kristiansand, Norway; Leknes, Norway; Molde, Norway; and Klaksvik, Faroe Islands. In the fall, the ship will position to the Atlantic Canada region with several cruises round trip from Quebec City and between Quebec and Cape Liberty Cruise Port, NJ. Several of the new ports include Cornerbrook, Newfoundland; Gaspe, Quebec; Saquenay, Quebec; and St Pierre, Miquelon.

Will Royal Caribbean ever bring Belize back to their Western Caribbean itinerary? – Chris C.

Belize is still included on select itineraries such as our 5 night itineraries for Liberty departing from Fort Lauderdale and 7 night cruises for Mariner departing from Galveston during the winter seasons.

Can you give some details about the Royal Advantage revitalization that will be done on the Voyager class of ships? – Jay D.

All five of the Voyager class ships are scheduled for ship enhancements in between 2013 and 2014. Stay tuned to our Facebook page or visit our website for updates on all of our ship revitalizations.

I thought the dining and drink selections on Allure of the Seas were nothing short of outstanding, any sort of drink or food I could think of wanting at any given time was available aboard the ship save one: good old fashioned southern style sweet tea! You already have the ingredients and machines to make the sweet tea, sugar and a tea brewer, but why no sweet tea?

We have a large variety of complimentary beverages from juices, flavored waters, unsweetened ice tea, lemonade, etc. available as well as a large variety of non-alcoholic beverages for sale. The selection of food and beverage items we serve is based on research and requests on what is most popular. In short, majority rules in this case, however we will certainly take the recommendation for sweetened iced tea and review on our next round of fleet beverage updates.

Hi Adam, I am currently a high school sophomore who has a great interest in the design and building of cruise ships. I plan to go on and be a naval architect, but I really want to design cruise ships. How would I be able to get involved with Royal Caribbean after college? I hope everything at Royal is going great, and I am looking forward to Project Sunshine! – Mikey F.

Sounds great Mikey, please check out our career opportunities here. And make sure to keep your grades up. It’s not easy to become a naval architect!

I have read that the Allure of the Seas now has the new coke machine, which you can choose a variety of fountain drinks from. I will be sailing on the Oasis of the Seas in July, will the Coke machine be there too?

The Coke Freestyle Machines on Allure were test machines that allowed us to prepare for a broader deployment starting this year. We tested to gauge popularity (very, very popular) as well as water and power requirements and location placement for permanent installation. Currently the machines are not on any of our ships, including Oasis and Allure, but we’ve slotted May as the time frame for permanent installation on select ships. The Freestyle Machines will work with our RFID soda cups (Radio Frequency Identification) and will allow guests who purchase our soda package to self service the over 130 flavors of beverages offered on the Freestyle Machine.

Thanks to everyone for submitting questions, and remember if you have a question you would like to ask, please click here. If you have a customer service related issue, the quickest way to obtain a response is to fill out our contact form here: http://bit.ly/c44GkU